Return Policy

We value your satisfaction above all else. Explore our straightforward and equitable refund guidelines for AI creative services.

Last updated: March 31, 2026

Effective Date: March 31, 2026

This Return Policy sets out the refund procedures and qualifying conditions for digital services and products provided by РIХЕL НUΝТ Sp. z o.o., registered under number 0001184943, with its office at ul. Twarda 18, 00‑105 Warszawa, trading as NeuroArtisan ("we," "us," or "our"). These provisions cover all AI-powered creative services, subscription plans, and digital products purchased via https://neuroartisan.com.

🔄 Satisfaction Guarantee

Every new subscription comes with a 7-day satisfaction guarantee. If our service does not meet your expectations within the first seven days, you are entitled to a complete refund.

1. Applicable Products and Services

This policy encompasses the following offerings:

  • Subscription Plans: Monthly and yearly AI creative service subscriptions
  • Token Packages: One-off token purchases for image creation
  • Premium Capabilities: Access to advanced AI models and enhanced processing
  • Digital Assets: AI-generated images and their associated files
  • Supplementary Services: Background removal, resolution upscaling, and image enhancement tools

2. Conditions for Refund

🟢 Qualifying for a Full Refund

  • New Subscription (within 7 days): Complete refund if requested within seven days of the initial subscription
  • Prolonged Outage: Service unavailability lasting more than 24 consecutive hours
  • Recurring Technical Problems: Ongoing technical difficulties that prevent normal use of the platform
  • Billing Mistakes: Erroneous charges or transactions you did not authorize
  • Misleading Service Description: Material differences between advertised and actual features
  • Failed Delivery: Tokens or services not credited to your account within 24 hours

🟡 Qualifying for a Partial Refund

  • Remaining Tokens: Reimbursement for unconsumed tokens upon account closure
  • Pro-Rata Subscriptions: Refund for the unused portion of an annual plan (beyond the initial 7 days)
  • Plan Downgrade: Credit for the price difference when moving to a lower-tier plan

🔴 Circumstances Not Eligible for Refund

  • Change of Mind: A simple change in preference after the service has been used
  • Consumed Tokens: Tokens already spent on image generation
  • Terms Violations: Account suspension or termination resulting from a breach of our Terms of Service
  • Delivered Content: Images that have been successfully generated and made available to you
  • External Factors: Issues attributable to third-party integrations or user-side errors

3. Refund Processing Steps

1

File Your Request

Reach out to our support team within the applicable eligibility window

Immediate
2

Eligibility Assessment

Our team evaluates your request and confirms whether it qualifies

1-2 business days
3

Approval & Execution

Approved refunds are returned to the original payment method

3-5 business days
4

Finalization

The refunded amount appears in your account (bank processing may add 2-7 days)

5-12 business days total

4. How to Submit a Refund Request

Refund & Chargeback Assistance

Send a detailed refund or chargeback request to:

refunds@neuroartisan.com

Please include your account email, order reference, and the reason for your request

Account Dashboard

Initiate a refund request directly from within your account

Go to Account

The quickest route for qualifying requests

5. Statutory Consumer Rights

This policy has been drafted in accordance with consumer protection legislation in the United Kingdom and other relevant jurisdictions. Nothing in this policy limits or overrides your statutory consumer rights.

🇬🇧 UK Consumer Protections

The UK Consumer Rights Act 2015 affords you additional safeguards for digital content and services. Where our service fails to match its description, is unfit for its intended purpose, or falls below satisfactory quality, you may be entitled to remedies that go beyond this policy.

🇪🇺 EU Consumer Protections

Consumers within the EU benefit from a 14-day right of withdrawal for contracts concluded at a distance, subject to applicable exceptions for digital content that has already been delivered.

6. How to Reach Us

For refund requests, chargeback inquiries, questions about this policy, or general assistance:

Refunds & Chargebacks: refunds@neuroartisan.com

General Inquiries: info@neuroartisan.com

Website: https://neuroartisan.com/contact

Response Time: We aim to respond to all refund and chargeback requests within 24 hours

This Return Policy was last revised on March 31, 2026. We may update this document from time to time to reflect changes in our services or applicable legislation.